Shipping policy
Ordering the correct size
Because the foot is three dimensional, any two dimensional measuring tool, such as a ruler can only approximate your true Vellie size. Please also keep in mind the manufacturers use different lasts to construct their shoes, and sizing could vary accordingly.
Make sure you are wearing the sox or stockings you will wear with your new Vellies. Measure your foot as per the demonstration and convert your measurement to your UK shoe size. If you have a high bridge, add 0.5cm to your measured size. If you have wide feet, add 0.5cm to your measured size.

Men's shoe size
| US | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 |
| UK | 5.5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 |
| Euro | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 |
| mm | 249 | 253 | 259 | 262 | 269 | 275 | 285 | 295 |
Woman's shoe size
| US | 5 | 5.5 | 6 | 7 | 7.5 | 8 | 9 | 10 | 11 | 12 | 13 |
| UK | 3 | 3.5 | 4 | 5 | 5.5 | 6 | 7 | 8 | 9 | 9.5 | 10 |
| Euro | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 |
| mm | 225 | 230 | 235 | 240 | 245 | 250 | 255 | 260 | 265 | 270 | 275 |
How do I get my Order?
Orders are collection only. Collection is at own expense and is not included in the final cart price. Vellie Cartel will notify you as soon as your order is ready for collection.
Returns, exchanges & refunds
Disclaimer
That excited feeling of getting something new combined with the constant tracking, so you can be there (wide eyed) when the delivery guy arrives is something we are well aware off. Unfortunately there are times when the courier has delays which are out off our control, we cannot be held responsible for this but we will make every effort to get the issue sorted and have your parcel delivered in the soonest time possible. Vellie Boutique reserves the right to choose the most suitable delivery method for *standard shipping*