Shipping policy


Ordering the correct size

Because the foot is three dimensional, any two dimensional measuring tool, such as a ruler can only approximate your true Vellie size. Please also keep in mind the manufacturers use different lasts to construct their shoes, and sizing could vary accordingly.

Make sure you are wearing the sox or stockings you will wear with your new Vellies. Measure your foot as per the demonstration and convert your measurement to your UK shoe size. If you have a high bridge, add 0.5cm to your measured size. If you have wide feet, add 0.5cm to your measured size.

Men's shoe size

US 6 7 8 9 10 11 12 13
UK 5.5 6 7 8 9 10 11 12
Euro 39 40 41 42 43 44 45 46
mm 249 253 259 262 269 275 285 295


Woman's shoe size

US 5 5.5 6 7 7.5 8 9 10 11 12 13
UK 3 3.5 4 5 5.5 6 7 8 9 9.5 10
Euro 35 36 37 38 39 40 41 42 43 44 45
mm 225 230 235 240 245 250 255 260 265 270 275

 

How do I get my Order?

Orders are collection only. Collection is at own expense and is not included in the final cart price. Vellie Cartel will notify you as soon as your order is ready for collection. 


Returns, exchanges & refunds

Any Vellie Cartel product may be returned for credit, exchange or a refund within 30 days from date of purchase. Returns must be unworn and in original sellable condition, and with the original packaging and copy of your original order/ invoice. Returned merchandise that does not satisfy these requirements may not qualify for an exchange, refund or credit.
  • Please contact us to start the return process.
  • If you have received defective, damaged or incorrect merchandise, contact us direct .

    Disclaimer

    That excited feeling of getting something new combined with the constant tracking, so you can be there (wide eyed) when the delivery guy arrives is something we are well aware off. Unfortunately there are times when the courier has delays which are out off our control, we cannot be held responsible for this but we will make every effort to get the issue sorted and have your parcel delivered in the soonest time possible. Vellie Boutique reserves the right to choose the most suitable delivery method for *standard shipping*